Orders
You will automatically receive an invoice once your order has shipped. If you require a copy please use our contact form
Cancellation will only be possible if order has not been processed. You can contact our customer service for a cancellation request through our contact form.
Returns are possibile only if the package is unopened. If you need further assistance, please contact us through our contact form.
Unfortunately we are not able to modify orders. We can cancel your order if your order has not yet been processed when you are requesting cancellation.
If the package is unopened, you can open a returns request by filling out our contact form including the following information: product image, invoice, order number, return reason.
Please contact our customer service team who will be able to investigate this for you.
If you are not able to track your order from your account, contact us through our contact form.
In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days.
Subscriptions > Capsules Subscription
Frequent questions
The Lavazza My Way capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
To set up the capsule subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.
To set up your Ground Coffee subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Ground Coffee and you will receive regular orders unless you cancel.
To set up your Coffee Bean subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Coffee Beans and you will receive regular orders unless you cancel.
There are no shipping costs with your Lavazza My Way subscription service.
You will only have to pay for your capsules with the 25% discount (minimum 12 boxes). Shipping is free.
You will only have to pay for your ground coffee that you order with 15% discount (minimimum 2kg per order).
Shipping is free.
You will only have to pay for the Coffee Beans that you order with 15% discount (minimum 2kg per order).
Shipping is free.
With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Ground Coffee subscription you will receive a 15% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Coffee Bean Subscription you will receive a 15% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
Managing the subscription
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage', or alternatively, by sending an email to info@lavazzamodomio.co.uk
You can activate multiple Lavazza My Way Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, a minimum of 2kg of your Lavazza ground coffee or a minimum of 2kg of your Lavazza coffee beans. You can check the products in your next order by logging in to your online account and going into your subscription page.
Managing personal data
You can view your order history by logging in to your online account and going into your orders page
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
Payments
No
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
Subscriptions > Machine & Capsules Subscriptions
Frequent questions
There are no shipping costs with your Lavazza My Way subscription service.
With the Lavazza My Way Machine subscription you can receive a coffee machine for only £1 (£50 for Lavazza A Modo Mio Voicy and £299 for SMEG Bean-to-Cup machines), subject to purchasing a minimum number of orders of your favourite Lavazza A Modo Mio capsules/coffee beans. All your orders will be delivered free of charge.
It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine.
However, if you cancel your coffee machine and capsules or Bean-to-cup machine and coffee beans subscription within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.
To receive your coffee machine for only £1 (£50 for Lavazza A Modo Mio Voicy machine and £299 for SMEG Bean-to-cup machine), you will need to purchase: a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules/ 2kg of coffee beans.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
You pay £1 (£50 for Lavazza A Modo Mio Voicy and £299 for SMEG Bean-to-Cup machines) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules/2 kg coffee beans.
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
The Lavazza My Way machine & capsules and bean to cup machine subscription services do not have a fixed durations.
However, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
Managing the subscription
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
When you subscribe to Lavazza My Way, you can take out a maximum of 2 subscriptions with coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines and £299 each for SMEG Bean-Cup Machines).
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription
If you wish to cancel your Lavazza My Way subscription please contact our Customer Services on +44 0800 599 9200 and see the Lavazza My Way Terms and Conditions for details.
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules or a minimum of 2kg of Lavazza coffee beans.
You can check the products in your next order by logging in to your online account and going into your subscription page.
Managing personal data
You can view your order history by logging in to your online account and going into your orders page
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
Payments
No
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Subscriptions > Ground Subscriptions
Frequent questions
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
You will only have to pay for your capsules with the 25% discount (minimum 12 boxes). Shipping is free.
You will only have to pay for your ground coffee that you order with 20% discount (minimimum 2kg per order).
Shipping is free.
You will only have to pay for the Coffee Beans that you order with 20% discount (minimum 2kg per order).
Shipping is free.
There are no shipping costs with your Lavazza My Way subscription service.
To set up the capsule subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.
To set up your Ground Coffee subscription and benefit from 20% discount, you will need to purchase a minimum weight of 2kg of Lavazza Ground Coffee and you will receive regular orders unless you cancel.
To set up your Coffee Bean subscription and benefit from 20% discount, you will need to purchase a minimum weight of 2kg of Lavazza Coffee Beans and you will receive regular orders unless you cancel.
With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Ground Coffee subscription you will receive a 20% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Coffee Bean Subscription you will receive a 20% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
The Lavazza My Way capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
Managing the subscription
You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage', or alternatively, by sending an email to info@lavazzamodomio.co.uk
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, a minimum of 2kg of your Lavazza ground coffee or a minimum of 2kg of your Lavazza coffee beans. You can check the products in your next order by logging in to your online account and going into your subscription page.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.
You can activate multiple Lavazza My Way Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.
Managing personal data
You can view your order history by logging in to your online account and going into your orders page
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
Managing deliveries
Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Payments
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
No
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Subscriptions > Beans Subscriptions
Frequent questions
The Lavazza My Way capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza My Way Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
To set up the capsule subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.
To set up your Ground Coffee subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Ground Coffee and you will receive regular orders unless you cancel.
To set up your Coffee Bean subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Coffee Beans and you will receive regular orders unless you cancel.
With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Ground Coffee subscription you will receive a 20% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
With the Lavazza My Way Coffee Bean Subscription you will receive a 20% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
There are no shipping costs with your Lavazza My Way subscription service.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
You will only have to pay for your capsules with the 25% discount (minimum 12 boxes). Shipping is free.
You will only have to pay for your ground coffee that you order with 20% discount (minimimum 2kg per order).
Shipping is free.
You will only have to pay for the Coffee Beans that you order with 20% discount (minimum 2kg per order).
Shipping is free.
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing the subscription
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage', or alternatively, by sending an email to info@lavazzamodomio.co.uk
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, a minimum of 2kg of your Lavazza ground coffee or a minimum of 2kg of your Lavazza coffee beans. You can check the products in your next order by logging in to your online account and going into your subscription page.
You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
You can activate multiple Lavazza My Way Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
Managing personal data
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can view your order history by logging in to your online account and going into your orders page
Managing deliveries
Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Payments
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
No
Subscriptions > Bean to cup Subscriptions
Frequent questions
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine.
However, if you cancel your coffee machine and capsules or Bean-to-cup machine and coffee beans subscription within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.
With the Lavazza My Way Machine subscription you can receive a coffee machine from only £1, subject to purchasing a minimum number of orders of your favourite Lavazza A Modo Mio capsules/coffee beans. All your orders will be delivered free of charge.
You pay as little as £1 for your machine when you place your first order, plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules/2 kg coffee beans.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
There are no shipping costs with your Lavazza My Way subscription service.
The Lavazza My Way machine & capsules and bean to cup machine subscription services do not have a fixed durations.
However, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
To receive your coffee machine for the discount price, you will need to purchase: a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules/ 2kg of coffee beans.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
Managing the subscription
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically.
You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules or a minimum of 2kg of Lavazza coffee beans.
You can check the products in your next order by logging in to your online account and going into your subscription page.
When you subscribe to Lavazza My Way, you can take out a maximum of 2 subscriptions with coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines and £299 each for SMEG Bean-Cup Machines).
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
If you wish to cancel your Lavazza My Way subscription please contact our Customer Services on +44 0800 599 9200 and see the Lavazza My Way Terms and Conditions for details.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing personal data
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can view your order history by logging in to your online account and going into your orders page.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing deliveries
Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Payments
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
No
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
Subscriptions > Capsule compatible with Nespresso* Original machines subscription
Frequent questions
With your Lavazza My Way subscription, you can obtain a 30% discount with the purchase of 12 packs of 10 Lavazza capsules compatible with Nespresso* Original machines. The price of this type of subscription starts at £ 0.24 per capsule.
Shipping is free for all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
In addition to this, every month you will have access to a wide range of benefits and special offers reserved just for you.
Your Lavazza My Way subscription includes no additional charges. Activation and shipping costs are completely free.
To activate your Lavazza My Way subscription for capsules compatible with Nespresso* Original machines and obtain the 30% discount, you will need to buy at least 12 packs of 10 Nespresso Compatible Capsules.
Your Lavazza My Way subscription does not have a fixed duration period. You can change, suspend and resume your subscription anytime.
You can customise the frequency and quantity of your orders, according to your needs. In your Lavazza personal area, you can choose a delivery frequency of 2, 4, 8 or 16 weeks.
Once you have enrolled in the Lavazza My Way capsule subscription, you will have no restrictions on the number of subscriptions that you activate.
Subscriptions > Smeg coffee machine and ground
Frequent questions
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine.
However, if you cancel your coffee machine and capsules or Bean-to-cup machine and coffee beans subscription within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.
With the Lavazza My Way Machine subscription you can receive a coffee machine from only £1 , subject to purchasing a minimum number of orders of your favourite Lavazza A Modo Mio capsules or Lavazza coffee. All your orders will be delivered free of charge.
You pay £1 for Lavazza machine, £299 for SMEG Bean-to-Cup machine or £99 for a Smeg Filter Drip Coffee machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules/2 kg coffee beans/8 packs of ground coffee.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
There are no shipping costs with your Lavazza My Way subscription service.
However, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
To receive your coffee machine from only £1, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules/ 2kg of coffee beans/8 packs of ground coffee depending on your chosen machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
Yes, the sound can be turned off or back on!
You will need to access the settings menu by pressing the bean symbol and coffee pot buttons simultaneously for 3 seconds (further info on page 10 of the user manual) then select SE03, move the lever up or down until OFF appears on the display and then move the lever back to the central position, Press OK by pushing the lever in and the selection will flash for 2 seconds whilst being saved and the process is complete.
Managing the subscription
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'
Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically.
You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules or a minimum of 2kg of Lavazza coffee beans.
You can check the products in your next order by logging in to your online account and going into your subscription page.
When you subscribe to Lavazza My Way, you can take out a maximum of 2 subscriptions with coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines and £299 each for SMEG Bean-Cup Machines).
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
If you wish to cancel your Lavazza My Way subscription please contact our Customer Services on +44 0800 599 9200 and see the Lavazza My Way Terms and Conditions for details.
You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing personal data
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can view your order history by logging in to your online account and going into your orders page.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing deliveries
Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Payments
We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.
No
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address
Coffee Machines
Limescale formation is a normal occurrence when using your coffee machine and will result in reduced water flow or cold coffee. For this reason, you will need to descale the machine every three months or so, and in any case everytime the descaling light on the appliance is switched on (for machine models equipped with descaling alert). If you live in an area where hard water is prevalent, then the descaling maybe required to be completed more frequently. Lavazza assumes no responsibility for damage to the machine resulting from failure to descale.
To complete the descaling process, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market.
Do not drink the descaling solution and liquids that have run through the machine until the cycle is complete.
Never use vinegar as a descaling agent.
Ensure that you have read the instructions of how to use the machine correctly before operating.
Always place the machine on a flat and even surface.
Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.
Do not touch the hot parts immediately after use of the appliance. When brewing coffee or heating the milk, pay attention to any splashes of hot liquid.
Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual.
Remove and rinse the water tank.
Fill the water tank up to the MAX level, using only fresh, still drinking water.
Refit the tank.
Plug the power cord into a power outlet socket.
Press the on/brew switch to turn on the machine.
Wait until the machine has completed the heating cycle. The machine is ready when the on/brew switch lights up with a steady light.
Before brewing coffee, run at least one water tank of water through the appliance, without any capsules in the machine.
Now you're ready to taste your blends using the capsules. Enjoy your coffee!
Lavazza is not liable for any damaged that occurs to your Lavazza A Modo Mio coffee machine as a result of an accident or if the damage is not due to a manufacturing defect of the product.
All of Lavazza's A Modo Mio coffee machines come with a 2 year warranty. From the moment of purchase your Lavazza A Modo Mio coffee machine's warranty will immediately begin. The warranty can not be postphoned to activate at a later date.
Yes, a Lavazza A Modo Mio coffee machine obtained through a subscription will come with a 2 year warranty. From the moment you activate a subscription service that comes with a Lavazza A Modo Mio coffee machine, the warranty will immediately begin. The warranty can not be postponed to activate at a later date.
Do not let the power cable come into contact with the hot parts of the appliance.
Never leave the appliance unattended when it is connected to the mains.
Do not immerse the appliance in water or other liquids.
Do not exceed the maximum filling volume indicated on the appliance.
Do not use the appliance if the water tank has not been filled.
Do not use the appliance outdoors.
In the event of breakdowns, defects or suspected malfunctioning after a fall, immediately disconnect the plug from the socket. Do not operate a faulty machine.
Only Lavazza Authorized Service Centers can carry out interventions and repairs.
In the event of interventions not carried out by authorized Lavazza centers, no liability is accepted for any damage.
Recycling
For all information regarding Lavazza's composatble capsules please visit the following section of the website, everything you need to know will be covered there: https://www.lavazza.co.uk/en/eco-caps/industrial-compost-faq.html
Composting is the natural process of aerobic decomposition of organic matter by microorganisms under controlled conditions.
The difference between home composting and industrial composting is that the conditions and the controls are different.
Industrial composting is done in a controlled environment where the temperature, aeration, moisture, contents, nutrients and pH are monitored and controlled.
In the process of composting, microorganisms break down organic matter and produce carbon dioxide, water, heat and humus (which is the end product i.e. a stable soil rich in organic matter).
Composting proceeds through three phases:
1) the mesophilic a moderate-temperature phase,
2) the thermophilic, a high-temperature phase and finally,
3) a several-month cooling and maturation phase.
There are three main types of composting technologies. The processing time varies depending on the type of process used and it can vary from 2 to 6 months.
The compost would be used for example in garden, organic farm, landscaping, horticulture or urban agriculture.
The resulting material becomes ideal for soil-remediation which hugely compliments crop growth
Lavazza Eco Caps should not be disposed of in home compost (or left in the garden): they are industrially compostable because they conform to international standard EN 13432, as shown by their certification by TÜV Austria (an independent and internationally recognized organization). These innovative capsules do not stay in the environment after use, but biodegrade in 180 days, if correctly processed, to become compost
They must be disposed of as food waste (sorted as wet/organic) and sent to industrial composting facilities. You must check with local authorities on how exactly to present such waste for collection.
If local rules allow for it, used capsules shall be thrown in the food waste bin. The food waste bin is sent for industrial composting. Always check your local council’s rules for disposal: there could be limitations on the type of products composters may process.
Lavazza advises not to throw Lavazza Eco Caps in your home compost or garden, as they must be disposed of as food waste and sent to industrial composting facilities to be able to become compost. No other means of disposal enables them to be transformed into compost.
The EU standard specifies how the complete biodegradation of a package must be demonstrated. This proof must be provided for all components of the packaging (e.g. labels, inks, adhesives). Only products that can be shown to comply with the EN 13432 standard may be labelled with the protected markings.
At the European level, TÜV Austria is specialised in certifications for compostability and is one of the best organisations in this field.
Personal Area
By using the login in button located in the top right hand corner of the website you will be able to sign in and access your personal area
You will need to create an account with Lavazza. This can be done by selecting the login in button on top right hand corner of the page. Follow the prompts to sign up. Once requistered using the menu on the top of the page select the "Machine registration" option. This will provide you direction on how to register your machine.
If you click on the login button on the top right hand corner you can sign if if you’re an existing customer or register as a new customer
Please email uk.info@lavazza.com and we will be able to process this for you.
Corporate
Please submit your request here.
Get more details at this link! At present, the training activities promoted by our Training Centre are reserved to professionals who use Lavazza products intended for restaurants and bars. If you already are a Lavazza customer, kindly let us have your personal data (company name, your name and surname, city and province of residence, telephone number, VAT number) through the B2B contact form link, so that a Lavazza representative can contact you and provide you with detailed information. However, we plan to extend access to our courses to our consumers: keep following us to stay up-to-date on our activities!
The sustainability strategy of the Lavazza Group is outlined in our Sustainability Manifesto, “A Goal in Every Cup”: a policy statement inspired by the strong sense of corporate responsibility that the company has always felt towards the communities it operates in. Also check out our Sustainability Balance: the main tool we use to communicate the annual results of our efforts in the field of sustainability.
The Giuseppe and Pericle Lavazza Foundation NPO, established in 2004, promotes and carries out economic, social and environmental sustainability projects in favour of coffee producing communities the world over. The primary aim of the Lavazza Foundation is to help coffee producers improve the yield and quality of their products, through training on good farming practices and by fostering the development of their entrepreneurial skills. For further information we invite you to consult the relevant section of the Lavazza website.
Join Lavazza and grow with us. Check the currently open positions at this link.
Find out how to become one of our suppliers at this link.
